F A Q
Frequently Asked Questions (FAQs)
What is a Customised Mattress?
A customised mattress is a mattress that is made according to your choice and needs. We help design a mattress that is best suited to cater to your needs and is most of the time unique to you.
How do I get a Customised Mattress?
You can fill out a form and book an appointment by clicking on "Build your Mattress" and booking a demo at the end of the page. From there we will help build your perfect mattress just the way you like it.
Where can I get a Custom Mattress?
You can get your personalised mattress throughout the country on the condition that demo and consultation will be online. If you would like to have a home consultation, that service is only available in Hyderabad & Secundrabad at present, but we will be expanding to different cities as well.
How to build a Custom Mattress?
We do all the building for you, however, we require your valuable input based on which your future mattress configuration will be built. When you book a demo online/offline, we ask your question about your immediate needs and suggest you appropriate raw materials to best tackle your problems.
That's how we build a truly custom mattress!
Why get a Custom Mattress?
Most mattress companies sell you a pre-defined configurated mattress that may not work for you. We do not manufacture on a huge scale with a pre-defined configuration, rather we build each mattress personalised to our client's needs. This makes your mattress a truly one of a kind that is built by you and for you. We spend a 3rd of our life sleeping, so why not take this opportunity to make that sleep time quality time by purchasing a custom-tailored mattress?
What is the price of a Custom Mattress?
Just like Rolls Royce does not have a base model (Yes they do not have a base model, google!) we too don't have a set price for a custom king size mattress. The price depends on your selection of raw materials. If you choose high-end materials the price is going to be high, if you choose economical material the price may be just right.
Short answer, it depends on your selection of raw materials.
How much time will it take to deliver my Custom Mattress?
It usually takes 2 to 3 business days from the time of successfully placing an order.
Do we get free delivery on Custom Mattress?
Yes, within Hyderabad and Secundrabad. All out of state orders will have to pay logistics charges to third party transportation companies.
What are the benefits of buying a Custom Mattress?
You get to decide what goes into making your Mattress.
You get to choose odd/custom sizes.
You get to choose different custom shapes/ patterns/ cuts & creases according to your bed frame.
Tailor made to you and you only.
choose two different sides, e.g. one side memory for you nad latex for your partner.
What is the return policy like on Custom Mattresses?
Is the Custom Mattress two way usable?
Yes, by default all our mattresses are two way usable. This means you can use the top or the bottom side of the mattress to better suit your liking.
PU Foam Mattress
How to choose right PU Foam?
Pu foam has densities. The denser, the better. Better in quality, life span and performance.
Industry-standard is from 32 density to 40 density for average PU foam, but higher densities upward of 50 density exist.
Our sales exec can help you further. Contact now!
What is the lifespan of a typical foam mattress?
Depending upon quality, the life of a foam mattress can be from 5 years upto 12 years
Can I get a Custom Made-to-Order foam mattress?
Yes you can! click here to book an appointment.
Is PU foam natural?
No, PU or polyurethane foam is a man-made synthetic material.
How do I know if memory foam is the one for me?
A very simple way to know if memory foam will be right for you is if you like your mattress to hug you, sink you and absorb your day's tiredness then yes my friend, we think memory foam is perfect for you.
What is the life span of Memory Foam?
12 years manufacturer warranty.
Does the Foam Mattress packed in a box?
What does Memory foam mattress feels to sleep on?
Pressure absorbing, body hugging and super soft. You will sleep like a baby, I know I do.
How firm are Foam Mattress?
Do I need to air the Foam/Memory Foam Mattress?
Natural Latex Mattress
Is Latex a better alternative to memory foam?
No, Latex on its own is a unique product that enjoys its own fan base. Latex is most used by people who are looking to get proper support for their spines and by people who do not like their mattress to get hot like foam.
Is Latex warm like PU foam?
No, on the contrary, latex sheets are much cooler and they help assist in air flow in the mattress keeping the temperature in check.
Is Latex 100% Natural?
No, Latex in its 100% purest form is liquid. In order for us to make it usable in mattress and furniture, the manufacturer adds a rising agent. The ratio of that mixture is 90% liquid latex sap from the tree and 10% rising agents that helps in making it fluffy and soft.
What does Natural Latex feels to sleep on?
Soft, bouncy and supportive.
How firm is a Latex Mattress?
Do I need to air the Latex Mattress?
No, you do not.
Shapes and Sizes
How to accurately measure mattress size?
I need a mattress with rounded corners.
I need a mattress with corners cut at 90 degrees
My bed frame is 4 inches shallow, how do I measure mattress thickness?
SAFIRA? that is a person's name so why a Sapphire as a logo?
What type of Mattresses are manufactured by Safira?
How are SAFIRA Mattresses Memory foam mattress better than other box brands?
We use pure solid two inches of memory foam with white gel infused cooling crystals. Making our memory foam mattress far superior in both quality and comfort. Most of the other economical memory foam mattresses use less than one inch of memory foam to save costs and lower mattress prices.
Why are the prices here high?
The reason they are high is that we use only premium raw material. We do not compromise on quality. Plus we make all of our mattresses by hand and not machines. This helps us support our local community.
How long does it take to get comfy on a SAFIRA Mattress?
According to science, the average time taken for a human body to get used to anything is 3 weeks. We have found in our testing the above true and the results varied from 21 days to 25 days.
Does new Mattresses smell of chemicals?
Yes, sort of. Just like any new product you buy you notice a smell. For e.g when you buy a new car, remember the new car smell? Similarly our mattresses do have a new mattress smell that will go away when you unpack it.
How long does a Mattress from SAFIRA last?
We offer an industry leading warranty and guarantee of 12 years (depending upon class of product). Read more about our warranty and guarantee policy here.
Can I flip and use the Mattress other side?
Can I look and feel sample raw materials before placing an order?
Can I fold the Mattress
You can roll and bend our mattress but not fold it completely. However if you are looking for a mattress to fold and stow away from time to time, we advise you buy a folding mattress instead. The best part of buying any mattress from us is that you can customise it any way you like.
How much does a typical Mattress from SAFIRA weigh?
Depending on size and thickness the mattress weighs about 10 to 25 kgs. It can hold upto 400 kgs i.e 200 kgs on either side of the mattress.