Return Policy at SAFIRA MATTRESSES

Mattress

Since all our mattresses are made with 100% pure materials, finest fabric and professional craftsmanship and every mattress is made by hand on order we strive to deliver the best mattress every time. Hence, we do not accept any returns after you buy the mattresses.

However, our policy does allow us to accept returns only in the scenario of any manufacturing defects that occurs 101 days after we ship the mattress to you. If 101 days have gone by since your purchase and the mattress seem to be in best of conditions, unfortunately we can’t offer you a refund or exchange. Only and only after the completion of the 101 trial days any return requests will be processes as we humbly request our useres to try the mattress for 101 days. Based on scientific research an average human body takes about 3 weeks to get used to any new substance. textures or objects.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 In the unlikely event of the mattress being shipped should contain a manufacturing defect, it will be either repaired to its full capacity or will be given a new mattress depending on the severity of the mattress, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To avoid the above confusion, we do allow a grace period of 24 hours to cancel your order, in which case you will receive a full refund in 5 to 6 business days.

To complete your return, we require a receipt or proof of purchase.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at baquersiddique@gmail.com and send your item to: Putlibowli Jambagh, Hyderabad, Hyderabad, AP, 500011, India.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 6 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at baquersiddique@gmail.com.

Shipping

To return your product, you should mail your product to: Putlibowli Jambagh, Hyderabad, Hyderabad, AP, 500011, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs 10000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy for Pocket Friendly Mattresses

 

The sole responsibility of returning the goods lies with the customer/purchaser only, however if they do not have any means to ship it back we may provide the shipping solution on the condition that the shipping costs are to be undertaken by the customer/purchaser themselves.

 

The return will be entirely based and validated if it has any manufacturing defects and any defects in its assembly or craftsmanship only. The materials used in the mattresses are duly laid out in the “know your mattress” section, where the consumer has the entire knowledge and is being made aware of the materials. Hence it is usually it is advised that the consumer should look these items up and on top of that when any order is placed, the consumer is contacted and is made sure the consumer is fully aware of the materials themselves, if not they are encouraged to book an one on one session where the materials will be explained either at our workshop or the consumers residence. Therefore any returns made under not liking the product will not be entertained.

Pillows

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Since the pillows are manufactured by different firms across Hyderabad, we can only give you warranty, and guarantee provided by the product manufacturer itself. However, we do take it on our part if the pillows shipped to you turns out damaged in any physical form.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. We do not manufacture these pillows rather we sell them from various manufactures.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 6 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at baquersiddique@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at baquersiddique@gmail.com and send your item to: Putlibowli Jambagh, Hyderabad, Hyderabad, AP, 500011, India.

Shipping

To return your product, you should mail your product to: Putlibowli Jambagh, Hyderabad, Hyderabad, AP, 500011, India.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Mattress Toppers

Since all our mattress toppers are made with 100% pure materials, finest fabric and professional craftsmanship and every mattress is made by hand on order we strive to deliver the best mattress every time. Hence, we do not accept any returns after you buy the mattresses.

However, our policy does allow us to accept returns only in the scenario of any manufacturing defects that occurs 101 days after we ship the mattress to you. If 101 days have gone by since your purchase and the mattress seem to be in best of conditions, unfortunately we can’t offer you a refund or exchange. Only and only after the completion of the 101 trial days any return requests will be processes as we humbly request our useres to try the mattress for 101 days. Based on scientific research an average human body takes about 3 weeks to get used to any new substance. textures or objects.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 In the unlikely event of the mattress being shipped should contain a manufacturing defect, it will be either repaired to its full capacity or will be given a new mattress depending on the severity of the mattress, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To avoid the above confusion, we do allow a grace period of 24 hours to cancel your order, in which case you will receive a full refund in 5 to 6 business days.

To complete your return, we require a receipt or proof of purchase.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at baquersiddique@gmail.com and send your item to: Putlibowli Jambagh, Hyderabad, Hyderabad, AP, 500011, India.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 6 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at baquersiddique@gmail.com.

Shipping

To return your product, you should mail your product to: Putlibowli Jambagh, Hyderabad, Hyderabad, AP, 500011, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs 10000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy for Pocket Friendly Mattresses

 

The sole responsibility of returning the goods lies with the customer/purchaser only, however if they do not have any means to ship it back we may provide the shipping solution on the condition that the shipping costs are to be undertaken by the customer/purchaser themselves.

 

The return will be entirely based and validated if it has any manufacturing defects and any defects in its assembly or craftsmanship only. The materials used in the mattresses are duly laid out in the “know your mattress” section, where the consumer has the entire knowledge and is being made aware of the materials. Hence it is usually it is advised that the consumer should look these items up and on top of that when any order is placed, the consumer is contacted and is made sure the consumer is fully aware of the materials themselves, if not they are encouraged to book an one on one session where the materials will be explained either at our workshop or the consumers residence. Therefore any returns made under not liking the product will not be entertained.

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